seow yi

Service and Support
Quality Control
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Sample Availability & Policy
We offer samples and catalogs, with sample costs, shipping and taxes paid by the
customer. Sample cost will be deducted from order payment. To help us follow your
sample order, please let us know your detailed information about your business status,
your request and your preferred method of shipment.

Guarantees/Warranties/Terms and Conditions
Payment terms and product quality guarantees are negotiable. Delivery is guaranteed
in 30 days. The best service and products originate from strict management. We insist
that the goal of our corporation focuses on 100% satisfaction for the customers and
100% of quality up to grade.

Export/Import Processing Support
Our company provides assistance in the following:

Insurance
Shipping
Customs
Inspection of quality
Handling and processing of export documentation

After Sales Service
After sales services are handled by a team of efficient customer care representatives
at our head office.

QC/Technical Support
We have a special QC department working under ISO 9001:2000-certified quality
management system. Our QC team members and sample staff will be trained before
working, and receive QC skills and knowledge training termly by experts. Quality
control is done by our in-house staff as well as by independent laboratories. Our
skilled and experienced QC staff ensures all of our finished products meet the
international standards and clients' demands.

QC Staff
5-10

Procedures/testing Details
We strictly follow ISO 9001:2000 guidelines and "Company Quality Managing Statute",
working step by step to ensure quality.

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